аЯрЁБс>ўџ 57ўџџџ4џџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџьЅС` №ПFbjbjц‡ц‡ .„э„э! $џџџџџџЄ~ ~ ~ 8Ж Т x2ъ ъ ъ ъ ъ ъ ъ ъ їљљљљљљ$Њhš€ъ ъ €€ъ ъ 2ўўў€pъ ъ їў€їўўwУъ о @SЌє[шЦ~ №dїH0x—,ЌT:ЌУЌУ4ъ L6 6ўl ,˜ шъ ъ ъ Žpъ ъ ъ x€€€€d~ ~ џџџџ GRANGE PRIMARY SCHOOL COMPLAINTS POLICY Introduction We believe that our school provides a good education for all our children, and that the headteacher and staff work very hard to build positive relationships with all parents. However, the school is obliged to have procedures in place in case there are complaints by parents. The following policy sets out the procedure that the school follows in such cases. If any parent is unhappy with the education that their child is receiving, or has any concern relating to the school, we encourage that person to talk to the child’s class teacher immediately. We deal with all complaints in accordance with procedures set out by the LEA. If the school cannot resolve any complaint itself, those concerned can ask the LEA to intervene. All parents have the right to appeal to the Secretary of State for Education should they still feel that their complaint has not been properly addressed. Aims and objectives Our school aims to be fair, open and honest when dealing with any complaint. We give careful consideration to all complaints and deal with them as swiftly as possible. We aim to resolve any complaint through dialogue and mutual understanding and, in all cases, we put the interests of the child above all other issues. We provide sufficient opportunity for any complaint to be fully discussed, and then resolved. The Complaints Process Discuss the matter with the class teacher If the class teacher is unable to resolve the complaint then parent/carer may: Make an appointment to discuss with the Headteacher If the headteacher is unable to resolve the complaint then the parent/carer may write to: The Chair of Governors who may contact the LEA for advice Failure to solve problem informally at this stage results in chair of governors establishing a panel of 2 or 3 governors to investigate further If parent/carer remains dissatisfied with conclusion he/she may contact Area Education Officer. If still dissatisfied parent/carer may appeal to the Secretary of State for Education. Parents may obtain advice at any point from Lyndsey Gill (Parent/Partnership Co-ordinator) at Shire Hall, Gloucester. (01452 426448) Monitoring and review The Governors monitor the complaints procedure in order to ensure that all complaints are handled properly. The headteacher logs all complaints received by the school/class teacher/Headteacher and records how they were resolved. The Chair of Governors examines this log on an annual basis. Governors take into account any local or national decisions that affect the complaints process, and make any modifications necessary to this policy. This policy is made available to all parents, so that they can be properly informed about the complaints process. Signed: Headteacher Approved by the Governing Body Date: October 2006     Complaints policy.doc *~ !"$%'(*+-CDEFќјќ№ќьќјќфрфрфрфркќрќ hВ7CJhwnjhwnUhџ5hВ75>*\h№LŽhВ7)*78  Ё b c   Ў Џ У Ф d e | } Ї і *+§јјјіёёёёёёёёёяёёёяёчоче$„h^„ha$$„а^„аa$$ & Fa$$a$$a$!E§§+…†РСQБ ŽЅІЪЫгдежзьэ  !#$їюююїїїщщщчщщщххххххххххуу$a$$„h^„ha$$ & Fa$$&')*,-CDEF§§§§§§ћ§§љ ,1hА‚. 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